Contact us today!
561-795-2000 
844-795-2001

FRS Pros Blog

How to Judge the Quality of an IT Provider’s Services

How to Judge the Quality of an IT Provider’s Services

It’s a safe assumption that your business relies on some technology in order to operate (after all, you are reading a blog on the Internet). As a result, it is likely that you will require some level of IT support at some point. While this may sound like something simple enough to find, you need to keep in mind that not all IT service providers will necessarily provide the same quality of service.

Naturally, as an IT company ourselves, we have a horse in this race, but the point still stands: when selecting a provider of technology services, you need to go in with certain demands of your options so that you get the best services available.

That’s why we’re going to provide you with some of the standards that you should expect from anyone you consider to attend to your IT needs.

What You Should Expect of Your IT Provider

One of the most important metrics for any business to consider is the return on investment for any investments made--and these returns might not always be financial. This is why it is crucial that you consider how well the provider you select measures up to the following standards:

Minimizing Total Cost of Ownership

The goal of IT services is now more than just fixing a malfunctioning computer. It now also encapsulates the more advisory side of technology, figuring out the right solutions for your needs, and preventing you from wasting money on more than you need. For instance, while sufficient storage is important to have, your provider should be able to estimate your needs and recommend the correct amount for you.

Certain service models, like cloud solutions, even allow you to optimize how much you’re investing in your IT services based on how much you actually use, allowing you to invest precisely as much as you should be.

Measurable Impact to Productivity and ROI

It isn’t as though you invest in IT infrastructure and pay your employees for their time on a whim… each of these dollars is an investment into your business. Therefore, if your technology isn’t allowing your crucial processes to be completed efficiently and accurately, or if it is creating roadblocks for your users, you need to reconsider how your IT is being taken care of.

Not only do certain providers recommend better solutions, they will work with you to ensure they are working as is needed to support your operations, while others will only install it before they make themselves scarce. By calculating how much more productive your staff and solutions are, you can ascertain if the investment into your provider was worth it.

High Performance and Satisfaction Standards

This one is pretty straightforward, and relies greatly on the other benchmarks you calculate: is your provider actually fulfilling the demands of your business and the industry, meeting the standards placed by you and the greater industry? Does their calculated ROI come out to more than 100 percent? Are you generally pleased with the results of their services? There you have it.

At FRS Pros, we prioritize meeting (and exceeding, whenever we can) these very benchmarks, in order to provide your business with support services of the highest quality. Learn how we can help you by exploring our website, or by calling us directly at 561-795-2000.

How to Use a CRM Effectively
Tip of the Week: 3 Leading Causes of Slow Internet

Mobile? Grab this Article!

QR-Code

Tag Cloud

Tip of the Week Security Technology Best Practices Productivity Network Security Privacy Business Computing Hackers Internet Software Google User Tips Microsoft Hardware Cloud Innovation Computer Business Management Data Efficiency Tech Term Email Smartphones Windows 10 Hosted Solutions Mobile Devices Cybersecurity Communication Data Backup IT Support IT Services Malware Office 365 Android Data Recovery Upgrade Smartphone Outsourced IT Business Browser Internet of Things Gadgets Backup Windows Small Business VoIP Workplace Tips Apps Phishing Communications Data Security Users Managed IT Services Automation Cybercrime Cloud Computing Business Continuity Saving Money Disaster Recovery Information Operating System Network Facebook Mobile Device Management Miscellaneous Managed Service Ransomware Employer-Employee Relationship Server OneNote Blockchain Money Two-factor Authentication Artificial Intelligence Alert Passwords Law Enforcement Vulnerability Social Media Collaboration Health Applications Wireless Microsoft Office Chrome Best Practice Holiday Managed IT Managed IT Services Spam IT Support Networking Virtualization Project Management Patch Management Router Mobile Device Quick Tips Telephone Systems Google Drive Settings Data Breach Windows 7 Tech Support Managed Service Provider Password Unsupported Software Augmented Reality BYOD Bandwidth App Information Technology Hacking Gmail Retail Windows 10 Access Control Save Money Printing Computers Word Bring Your Own Device Data Storage History Google Assistant Google Docs Wireless Technology WiFi Wireless Charging Devices Application Data Management Hybrid Cloud Voice over Internet Protocol Encryption Safety Audit Hosted Solution Productivity Avoiding Downtime Mobility Sports Meetings Search Data Protection Business Technology Travel Telephony File Sharing Risk Management Software as a Service Excel IT Management Hard Drive Display Fraud Cost Management Going Green Social Human Resources Marketing Evernote WannaCry Government Wi-Fi Commerce Paperless Office User Error Payment Cards Update Shortcut Robot Politics Mobile Office Cortana Proactive IT Data Loss BDR SaaS The Internet of Things Mobile Security VPN iPhone Conferencing Vendor Budget Touchscreen iOS WIndows Server 2008 Benchmarks Hyperlink Smart Devices Data storage Break/Fix Identity Printers Windows Ink Holidays Remote Computing Machine Learning Gifts Computing Legal Administrator Windows 10s HBO Micrsosoft Employee-Employer Relationship Licensing Updates Lithium-ion battery Computer Care Nanotechnology Managed IT Service Wireless Internet Saving Time Comparison Antivirus Streaming Media Screen Mirroring Investment Myths Value Wasting Time Microsoft Excel IT budget Unified Threat Management Sabotage Troubleshooting Medical IT Outlook Business Intelligence Data Privacy Google Maps Spyware Battery Copiers Amazon Downtime Credit Cards App store Access Solid State Drive Microsoft Word Instant Messaging Hacker Root Cause Analysis Managed Services Provider Transportation Gamification Keyboard Shortcuts Specifications Virus Chromecast Emails Cast ROI Laptop Emergency Computer Fan Threats Private Cloud Accessory Upgrades PC CRM 5G Digital Signage Apple Point of Sale Inventory Virtual Assistant E-Commerce Internet Exlporer Hard Disk Drive Testing Tablets Maintenance Keyboard Facebook Privacy Memory Sales Proactive Entertainment Windows Server 2008 R2 Touchpad Sync Uninterrupted Power Supply Scams Computer Forensics Peripheral Storage Social Engineering Identity Theft AI YouTube IT Solutions Firewall Chromebook Co-Managed Services Edge Office Alexa for Business FAQ Camera NFL eWaste eCommerce Financial Payroll Websites Webinar Humor Employees Virtual Private Network Management Identities Vendor Management Consultant Smartwatch HIPAA Processor Personal Information Telephone Ciminal Files Scam Remote Monitoring Hosted Desktop Employee Charger DDoS Projects Device Security Education Disaster Fiber Optics Security Cameras Data Theft Recovery IT solutions Development OneDrive Adobe Workers Remote Workers Reputation PowerPoint Admin Legislation Language Samsung Server Maintenance Remote Work Mobile Computing Crowdsourcing Employer Employee Relationship Compliance Current Events Electronic Medical Records Benefits Phone System Save Time Net Neutrality Text Messaging Thank You Computer Accessories Regulation Smart Technology Flexibility Music Office tips es Congratulations Twitter Advertising Scalability Analytics Black Market Cleaning HaaS Automobile Cache Communitications End of Support Big Data Managing Stress Relocation USB Worker Training Monitors How To Books Hiring/Firing Television CrashOverride Video Games Experience Virtual Reality Company Culture Work/Life Balance PDF