Contact us today!
561-795-2000 
844-795-2001

FRS Pros Blog

Google Duplex Can Make Calls for You, and More

Google Duplex Can Make Calls for You, and More

At Google I/O 2018, the latest occurrence of Google’s convention for developers, a stunning new technology was demonstrated to those in attendance. Called Google Duplex, it adds a new level of utility and capability to the Google Assistant, in that it enables the Google Assistant to make phone calls on the user’s behalf that are almost indistinguishable from human conversation.

If this sounds incredible, the general consensus agrees with you. During its unveiling at I/O, the demonstration of Google Duplex brought various reactions from the crowd as the Google Assistant called to schedule a hair appointment and to make a reservation at a restaurant. More than just that, too - the Assistant’s requested time for the haircut was unavailable, so it needed to independently agree upon a different time, and there was a language barrier affecting the conversation as it tried to make a reservation, but it still navigated the conversation successfully… arguably, more successfully than many people would.

This, in and of itself, is enough to make Google Duplex a huge leap forward for its kind of technology, but that wasn’t all Google had to demonstrate. Not only could Google Duplex intelligently carry on conversations that didn’t always go as planned, it could navigate these conversations while using a natural, human voice, using filler words like “um” and “uh” naturally, casually confirming things with “mhmm” rather than “yes” or even “okay.” Google Duplex could even deal with interruptions while reciting information like phone numbers, picking up where it left off and repeating itself, just as a human would over the phone.

Clearly, this makes the Google Assistant much more useful to its users, but what about those that don’t use it, and only refer to the web version of Google?

Well, Google Duplex takes the information it gathers from its calls and will update a business’ page based on the information it gathers. So, if Google Duplex calls a business looking for its hours on Thursdays, the answer it receives will be used to update the results online. This even includes holidays.

Some outlets have voiced concerns, however, that there is no indication given that the recipient of the phone call is speaking to an automated assistant. What do you think? Have you seen any of the videos demonstrating these capabilities? Let us know in the comments!

How to Compose a Successful Business Continuity Pl...
Getting to Know Technology: RAM
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Sunday, January 20 2019

Captcha Image

Mobile? Grab this Article!

QR-Code

Tag Cloud

Tip of the Week Security Technology Best Practices Privacy Internet Network Security Business Computing Google User Tips Cloud Business Management Tech Term Hackers Hardware Software Data Backup Malware Microsoft Computer Mobile Devices Browser Smartphone Productivity Efficiency Hosted Solutions Cybersecurity Windows IT Services Windows 10 Data Recovery Data Security Android Data Innovation Cybercrime Outsourced IT Smartphones Apps Office 365 Email Internet of Things IT Support Business Continuity Upgrade Operating System VoIP Backup Business Money Saving Money Alert Disaster Recovery Communications Law Enforcement Ransomware Mobile Device Management Vulnerability Phishing Small Business Managed IT Services Passwords Microsoft Office Server Spam Employer-Employee Relationship Applications Best Practice Collaboration Network IT Support Chrome Workplace Tips Artificial Intelligence Networking Windows 10 Users Managed Service Provider Managed IT Computers Managed IT Services Information Technology Unsupported Software Virtualization Miscellaneous App Cloud Computing Holiday Telephone Systems Gadgets Router Tech Support Blockchain Google Drive Two-factor Authentication OneNote Information User Error Audit BDR Communication Google Assistant Hacking Data Protection Cortana Gmail Save Money Government Cost Management Word Application Augmented Reality Encryption Robot Patch Management Wireless Charging Business Technology Budget Commerce Safety Google Docs Project Management WannaCry Wireless Technology Devices The Internet of Things Social Media Data Management VPN iPhone Data Breach Risk Management Productivity SaaS Proactive IT Facebook Sports Travel Excel Touchscreen Data Storage Quick Tips Wi-Fi Managed Service WiFi Update Hosted Solution Fraud Access Control Password Mobile Device Politics Avoiding Downtime Mobility Automation Shortcut Evernote Mobile Security Bring Your Own Device Vendor Unified Threat Management Private Cloud Edge PowerPoint Admin Uninterrupted Power Supply Scam FAQ Meetings NFL eWaste Hyperlink Solid State Drive Retail Websites Root Cause Analysis Samsung Touchpad Identity Emails Cast Going Green Social Identities Hybrid Cloud Machine Learning Employee-Employer Relationship Upgrades Data Loss Ciminal Wireless Internet Saving Time Computer Fan Charger Files Legal Device Security Value Wasting Time DDoS Hard Disk Drive IT Management Conferencing Data Theft Disaster Antivirus Humor Adobe Workers Data Privacy Windows 7 Recovery Marketing BYOD Legislation Language Amazon Gamification Keyboard Shortcuts Software as a Service Personal Information Windows Ink Accessory IT Solutions Gifts Computing Licensing Updates Hard Drive Display Administrator Webinar Hacker Comparison Virtual Assistant Outlook Testing Streaming Media Consultant Emergency Reputation Microsoft Excel IT budget Memory Human Resources Lithium-ion battery Bandwidth Remote Monitoring History Google Maps Spyware Computer Forensics Peripheral Point of Sale Data storage Credit Cards App store Microsoft Word Chromebook Co-Managed Services Access IT solutions Remote Computing Health Specifications Virus Alexa for Business Camera Chromecast File Sharing Financial Payroll Identity Theft Wireless Apple Management Telephony iOS WIndows Server 2008 Settings Tablets Maintenance Printing Telephone Internet Exlporer Windows 10s HBO Search Sales Proactive Vendor Management Laptop Sync Projects Screen Mirroring Transportation Storage Social Engineering Security Cameras Computer Care Nanotechnology How To Books Advertising Compliance Video Games Experience Education Hiring/Firing Work/Life Balance Printers Virtual Reality Current Events Electronic Medical Records Crowdsourcing Employer Employee Relationship Regulation Phone System HaaS Benefits End of Support Save Time Relocation Downtime Computer Accessories Flexibility Cache Music Twitter Battery Smart Technology Instant Messaging PDF Training Monitors Scalability Analytics Mobile Computing Thank You Television CrashOverride Entertainment Keyboard Text Messaging es Black Market Cleaning Company Culture Big Data Congratulations Automobile Office Managing Stress Office tips USB Worker