Contact us today!
561-795-2000 
844-795-2001

FRS Pros Blog

Google Duplex Can Make Calls for You, and More

Google Duplex Can Make Calls for You, and More

At Google I/O 2018, the latest occurrence of Google’s convention for developers, a stunning new technology was demonstrated to those in attendance. Called Google Duplex, it adds a new level of utility and capability to the Google Assistant, in that it enables the Google Assistant to make phone calls on the user’s behalf that are almost indistinguishable from human conversation.

If this sounds incredible, the general consensus agrees with you. During its unveiling at I/O, the demonstration of Google Duplex brought various reactions from the crowd as the Google Assistant called to schedule a hair appointment and to make a reservation at a restaurant. More than just that, too - the Assistant’s requested time for the haircut was unavailable, so it needed to independently agree upon a different time, and there was a language barrier affecting the conversation as it tried to make a reservation, but it still navigated the conversation successfully… arguably, more successfully than many people would.

This, in and of itself, is enough to make Google Duplex a huge leap forward for its kind of technology, but that wasn’t all Google had to demonstrate. Not only could Google Duplex intelligently carry on conversations that didn’t always go as planned, it could navigate these conversations while using a natural, human voice, using filler words like “um” and “uh” naturally, casually confirming things with “mhmm” rather than “yes” or even “okay.” Google Duplex could even deal with interruptions while reciting information like phone numbers, picking up where it left off and repeating itself, just as a human would over the phone.

Clearly, this makes the Google Assistant much more useful to its users, but what about those that don’t use it, and only refer to the web version of Google?

Well, Google Duplex takes the information it gathers from its calls and will update a business’ page based on the information it gathers. So, if Google Duplex calls a business looking for its hours on Thursdays, the answer it receives will be used to update the results online. This even includes holidays.

Some outlets have voiced concerns, however, that there is no indication given that the recipient of the phone call is speaking to an automated assistant. What do you think? Have you seen any of the videos demonstrating these capabilities? Let us know in the comments!

How to Compose a Successful Business Continuity Pl...
Getting to Know Technology: RAM
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Sunday, October 21 2018

Captcha Image

Mobile? Grab this Article!

QR-Code

Tag Cloud

Tip of the Week Security Technology Best Practices Internet Privacy Network Security Google Business Management Tech Term Business Computing Cloud Software User Tips Hackers Hardware Malware Computer Browser Windows Cybersecurity Efficiency Microsoft Mobile Devices Data Backup Hosted Solutions Innovation Cybercrime Smartphone Productivity Apps Data Recovery Data Security Operating System Outsourced IT IT Services Internet of Things Smartphones Android Windows 10 Mobile Device Management Office 365 Backup Law Enforcement Vulnerability Ransomware Email Business Continuity Phishing Upgrade IT Support VoIP Data Business Money Alert Microsoft Office Disaster Recovery Collaboration Network Saving Money IT Support Chrome Server Communications Best Practice Managed IT Services Passwords Two-factor Authentication Cloud Computing Spam Small Business Windows 10 Computers Employer-Employee Relationship Router Information Applications Virtualization Google Drive Managed Service Provider Managed IT Telephone Systems Tech Support Unsupported Software Gadgets Blockchain App Information Technology Password Fraud Safety Automation Robot Miscellaneous SaaS The Internet of Things Social Media Holiday Proactive IT User Error Hacking VPN iPhone Risk Management Touchscreen Data Storage Gmail WiFi Facebook Cortana Save Money Managed Service Networking Mobile Device OneNote Wi-Fi Update Bring Your Own Device Quick Tips Mobile Security Politics Budget Audit Hosted Solution Shortcut Google Assistant Google Docs Wireless Technology Project Management Data Protection Avoiding Downtime Patch Management Wireless Charging Workplace Tips BDR Data Management Devices Productivity Communication Users Data Breach Cost Management Managed IT Services Sports Artificial Intelligence Augmented Reality Commerce WannaCry Government Application Travel Excel Display Apple Webinar Humor Virtual Assistant Internet Exlporer Hard Drive Consultant Memory Sales Proactive Testing Tablets Maintenance Remote Monitoring Computer Forensics Storage Social Engineering Bandwidth Sync Uninterrupted Power Supply Evernote Chromebook Co-Managed Services Edge IT solutions Emergency Alexa for Business FAQ Financial Retail Websites Reputation Point of Sale Camera NFL eWaste Data storage Management Identities iOS WIndows Server 2008 History Printing Telephone Data Loss Files Ciminal Windows 10s HBO DDoS Charger Remote Computing Health Identity Theft Screen Mirroring Recovery Conferencing Data Theft Computer Care Nanotechnology Projects Word Disaster Device Security Unified Threat Management Settings PowerPoint Legislation Language Wireless Vendor Adobe Workers Hyperlink Solid State Drive Mobility Meetings Search Vendor Management Emails Cast Laptop Hybrid Cloud Gifts Administrator Computing Root Cause Analysis Transportation Scam Identity Windows Ink Upgrades Wireless Internet Comparison Streaming Media Computer Fan Private Cloud Employee-Employer Relationship Lithium-ion battery Licensing Updates Samsung Value Microsoft Excel IT budget Hard Disk Drive IT Management Outlook Google Maps Spyware Marketing BYOD Touchpad Amazon Credit Cards Access App store Going Green Social Data Privacy Windows 7 Legal Gamification Specifications Chromecast Virus Business Technology Microsoft Word Antivirus File Sharing IT Solutions Encryption Software as a Service Telephony Relocation Computer Accessories Flexibility Music Training Monitors Battery Smart Technology Peripheral Instant Messaging Personal Information Hacker Television CrashOverride Scalability PDF Analytics Company Culture Entertainment Mobile Computing Keyboard Black Market Cleaning Text Messaging Big Data Automobile Office Managing Stress USB Worker Compliance How To Office tips Books Printers Video Games Advertising Experience Education Hiring/Firing Wasting Time Virtual Reality Regulation Thank You Work/Life Balance Current Events Electronic Medical Records Crowdsourcing Employer Employee Relationship Phone System Benefits End of Support Twitter Accessory HaaS Save Time Congratulations es Cache